Frequently asked questions
Quick answers to the questions players ask most. If yours isn't here, see the contact page.
Last updated November 5, 2026
Playing the game
Is Nitro Pitch free?
Yes. The whole game is free to play in your browser. There is nothing to download or install, and every item is cosmetic and earned by playing. The website shows advertising to cover the cost of running the servers; you can read about it and change your choices on the cookies page.
Do I need an account?
You can try the tutorial, free play, training packs and exhibition matches against bots without an account. To play online, rank up, save your items and progress, join a clan, trade or send messages, sign in with a free account.
Which devices does it work on?
Nitro Pitch runs in modern browsers on Windows, Mac, Linux and Chromebook computers, and on phones and tablets with touch controls. Your browser needs WebGL graphics support, which almost every device made in the last several years has. Gamepads work on computers that support them in the browser.
Why is the game slow or choppy?
Close other tabs and programs, make sure your browser is up to date and check that hardware acceleration is turned on in the browser's settings. Online play also needs a steady internet connection; the server ping is shown on the main menu.
Is my progress saved?
When you are signed in, your level, items, ranks, quests and stats are saved to your account on the game server, so they follow you to any device you sign in on. Match results are recorded by the server, not by your browser.
How do I play with friends?
Invite them to your party from the Players online list or share your party code, then search together. You can also create a private match with a name and password. See game modes for details.
How do I change my username?
Click your name at the top of the main menu, type a new one and press Enter. Names are 3 to 14 letters, numbers, spaces, dots, dashes or underscores. Offensive names aren't allowed, and new players are asked to choose their own name instead of the starter name.
Safety and community
Is the chat safe?
Lobby chat, clan chat and private messages filter swear words and slurs automatically, and offensive usernames are blocked. Players who break the rules can be muted from chat or banned.
How do I block or report someone?
Click the player's name to open their card. Block player hides their chat and messages and stops their invites. Report sends a report with a reason to the developer, who reviews every report.
What are private messages?
Signed-in players can message each other privately: open a player's card and press Message. Your conversations are under the envelope button at the top of the menu. New messages appear as a pop-up even during a match, and you can block anyone you don't want to hear from.
What happens if I get banned?
A banned account can't play, chat or trade, and the game shows the reason the account was banned. If you think a ban was a mistake, use the feedback button to explain.
Items and progress
Can I buy items?
No. Every item comes from playing: levels, ranks, quests, drops and the free Nitro Pass. See garage and items.
Why can't I trade an item?
Only items from drops, painted cars and items that were gifted to you can be traded. Items unlocked by your level, rank or the Nitro Pass stay with your account.
I won a ranked match but nothing changed. Why?
Results are confirmed by the server at the end of the match. If your connection dropped as the match ended, your result is retried automatically the next time the game loads. If it still doesn't appear, send feedback with the time of the match.